Acceptable Use Policy

Acceptable Use Policy (AUP) Effective date: 11 September 2026 Version: 1.1

This Acceptable Use Policy applies to all Organisers, promoters, artists, venues, customers and users of the Platform.

Prohibited use You must not use the Platform for unlawful purposes, list prohibited events/content such as hate/extremism, illegal substances/weapons, trafficking, unlicensed gambling, counterfeit goods, infringement, violence/threats, post misleading listings or omit material information, attempt to bypass checkout/payment controls, scrape or misuse personal data, upload malware, attempt unauthorised access, interfere with Platform operations, abuse support channels, or harass users.

These rules apply to TixEvery Network profiles, opportunities, posts, comments, reactions, reviews, endorsements, direct and group messages, media, reports and every other user-content or communication feature. You must not threaten, intimidate, discriminate against, exploit, impersonate, stalk, defraud, spam or repeatedly contact another person after being asked to stop; disclose private information without authority; publish hateful, sexually exploitative, violent, deceptive, defamatory, infringing or unlawful content; manipulate engagement, rankings or reports; make knowingly false, retaliatory or malicious reports; or evade a restriction.

Enforcement We may issue warnings, request corrections, hide or remove content, limit profile visibility, restrict posting, commenting, messaging, connecting, opportunities, payments or Network access, suspend accounts, terminate access, preserve evidence or report matters to authorities where appropriate. We may apply proportionate interim restrictions while investigating and may act immediately to prevent harm, preserve evidence, comply with law, or mitigate safety, security or fraud risk.

Reporting Users may report suspected breaches through an available in-product route or to support@tixevery.com. A report is not by itself proof of a breach. TixEvery may review relevant content, messages, account and transaction records, request information from affected users or witnesses and preserve evidence, subject to applicable law and privacy obligations.

Where reasonably practicable, we will explain a material moderation or access decision. An affected user may appeal within the period stated in the notice or, if none is stated, within 7 days by contacting support@tixevery.com with relevant evidence. Wherever reasonably practicable, a suitably authorised team member who was not materially involved in the original decision will review the appeal. The reviewer may uphold, vary or reverse the decision. This is an internal review, not independent adjudication, and restrictions may remain while it is considered.

Cooperation You agree to cooperate with reasonable requests for evidence such as licences, venue permission, rights confirmations, and identity verification where needed to enforce this policy.

Changes We may update this policy. Continued use means acceptance of the updated version, except that where TixEvery presents a material version for express acceptance, continued use alone does not replace that acceptance step and access may be restricted until the latest version is accepted.

Related specialist policies

Marketplace listings, profile claims and ranking integrity are also governed by the Marketplace Integrity Policy. Merchandise, digital items and add-ons must comply with the Products, Merchandise & Digital Add-ons Terms. AI-assisted features must be used in line with the AI Tools Terms, and security testing must follow the Security & Responsible Disclosure Policy.