Legal centre
TixEvery Legal Centre
Browse the active legal terms, policies and data protection documents that apply to TixEvery event organisers, customers and platform users.
Event Organiser Terms & ConditionsRules for organisers and professional users using ticketing, commerce and TixEvery Network.
Customer Terms & ConditionsTerms that apply to ticket buyers and attendees.
Privacy PolicyHow personal data is collected, used, retained, and protected.
GDPR InformationData subject rights, lawful basis, and GDPR compliance information.
Acceptable Use PolicyRules for lawful, respectful and safe use of the Platform, Network, content and messaging.
Cookie PolicyHow cookies and similar technologies are used, and your choices.
Refunds & CancellationsRefund eligibility, cancellation flows, and timelines for customers.
Data Processing AgreementController/processor commitments and data protection obligations.
Sub-processors & Infrastructure ProvidersProvider categories and safeguards used to operate TixEvery.
Fees, Payouts & Deductions ScheduleTixEvery and Stripe fees for tickets, products, registrations and other eligible payments, plus payouts and deductions.
Complaints & Dispute Resolution PolicyHow complaints, Network reports and moderation appeals are reviewed.
Security & Responsible Disclosure PolicyHow to report vulnerabilities and conduct good-faith security research.
Accessibility StatementPlatform accessibility commitments and event access responsibilities.
Products, Merchandise & Digital Add-ons TermsTerms for physical goods, digital items and event-linked add-ons.
Donations PolicyHow donation collection, fees, refunds and fundraising claims are handled.
Booking Protection & Refund Protection TermsThird-party protection products, claims and refund interactions.
AI Tools TermsResponsibilities and limits for AI-assisted outputs and insights.
Profiles, Co-hosting & Shared Access TermsAccount-linked Network profiles, profile claims, co-hosted shows and shared-access responsibilities.
Telephone & Box Office Booking TermsRules for assisted, telephone and box-office bookings.
Widgets & Embedded Checkout TermsRules for embedded checkout, widgets and organiser websites.
Marketplace Integrity PolicyAccuracy, fraud, impersonation, Network content and marketplace integrity rules.