Marketplace Integrity Policy

Effective date: 11 September 2026 Version: 1.1

This policy focuses on listing, profile, content and marketplace behaviour across TixEvery. It works alongside the Acceptable Use Policy and Organiser / User Agreement.

Listing and Network accuracy

Event, ticket, product, opportunity, application, registration and profile information must be accurate, current and not misleading. Key details such as identity, venue, date, lineup, eligibility, application or registration fee, refund position, age restrictions, access information, price and fees must be clear.

Fraud, impersonation and abuse

Users must not create fake events or profiles, impersonate venues, artists, promoters or other people, sell unauthorised inventory, use deceptive profile claims, misrepresent charitable, official or exclusive status, scam or exploit another user, or evade a prior restriction.

Goods and inventory abuse

Counterfeit goods, unauthorised merchandise, speculative tickets, duplicate inventory, overselling, artificial scarcity and manipulative availability practices are prohibited.

Ranking, recommendations and reports

Users must not attempt to manipulate search, ranking, recommendations, reviews, endorsements, attribution, reports or analytics through bots, fake engagement, deceptive metadata, coordinated abuse or knowingly false, malicious or retaliatory reports.

Reports, investigation, takedown and appeal

TixEvery may review reports and relevant content, messages, profile, account, technical or transaction records; request evidence; preserve information; and apply proportionate interim restrictions while an internal investigation is completed. A report is not by itself proof of a breach. Urgent safety, fraud, security or legal concerns may require immediate action.

TixEvery may warn a user, request corrections, remove or limit content, restrict posting, commenting, messaging, profile, opportunity, payment or Network features, suspend an account or terminate access. Where reasonably practicable, an affected user will receive a reason and may appeal within the period in the notice or, if none is stated, within 7 days through support@tixevery.com. Wherever reasonably practicable, a suitably authorised team member who was not materially involved in the original decision will review the appeal. This is an internal review, not independent adjudication, and restrictions may remain during review.